TOUR LEADER PARTNERSHIP PROGRAM

WELCOME

Thank you for supporting our guests through cultural interpretation, language assistance, and product education during their visit.
We value the important role tour leaders and guides play in creating a welcoming, informative, and enjoyable experience for our international guests.
This guide outlines our Tour Leader Partnership Program, including how we work together to enhance the guest experience and recognise the time and support you provide in assisting guests throughout their tour and shopping experience.

  • Accompany and support your tour group throughout their visit to our venue

  • Assist guests by providing language support and explaining our products and their features

  • Help guests feel comfortable exploring and learning about the products available

  • Receive recognition and partnership rewards based on guest engagement and overall group participation

HOW THE PROGRAM WORKS

Guest Support Recognition
Tour leaders who assist with language support, cultural interpretation, and product education during the guest experience may receive a partnership reward of 5% based on overall group participation and purchases. Example:

  • Total group purchases: AUD $2,000

  • Partnership recognition rate: 5%

  • Recognition cash payment to tour leader: AUD $100

Guest Engagement Bonus
Additional partnership bonuses may be offered for groups with strong guest engagement and participation. Example:

  • Group purchases over AUD $2,000

  • Bonus recognition: One truffle product of your choice (excluding fresh truffle and gift boxes.

PARTNERSHIP RECOGNITION REWARDS

Before Arrival

  • Introduce guests to our product range before arriving at the venue

  • Share brochures, photos, online product information, or personal experiences

  • Build interest by highlighting popular items

During the Visit

  • Guide guests through the product range

  • Recommend popular, or best-selling products that may suit their interests

  • Recommend products that are convenient for travel, gifting, or personal use

  • Encourage guests to ask questions and interact with staff to learn more

  • Support a relaxed, enjoyable, and informative shopping experience without pressure

After the Visit

  • Thank guests for visiting and supporting our local and regional tourism economy

  • Share our website or social media pages for guests who would like to stay connected

  • Encourage satisfied guests to recommend the experience to friends and family or consider visiting again in the future

HOW TO SUCCESSFULLY PROMOTE OUR PRODUCTS

Be Engaging & Share Personal Recommendations

  • Maintain a friendly and positive attitude

  • Share genuine recommendations and product stories to build interest and trust

Focus on Experience — No Pressure Selling

  • Encourage guests to browse and discover products at their own pace

  • Create a relaxed and enjoyable environment for all guests

  • Avoid any form of pressure selling; the focus is guest experience and informed choice

PROFESSIONAL GUEST SERVICE TIPS

  • Rewards apply only to confirmed, completed purchases made on the day of the tour

  • Returned or refunded items may be deducted from reward calculations

  • Tour leaders are expected to act professionally, honestly, and in the best interests of guests; misleading or coercive behaviour is not permitted

  • Reward structures may be reviewed and updated from time to time

PROGRAM TERMS - IMPORTANT

Please contact us for queries: hello@thetrufflefarmtasmania.com.au or +61 423 193 133