All orders are shipped from Tasmania using Australia Post services, and we offer Australia-wide delivery only.  We aim to process and dispatch all orders promptly and ensure your items arrive safely and efficiently.

Processing Time
Orders are typically processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We offer the following shipping options at checkout:

Standard Shipping (Australia Post Parcel Post)

• Cost-effective delivery option

• Estimated delivery: 2–6 business days within Australia

• Includes tracking

Express Shipping (Australia Post Express Post)

• Faster delivery service

• Estimated delivery: 1–3 business days within Australia

Includes tracking and priority handling

Chocolate Orders

For product quality and food safety reasons, all chocolate orders are shipped via Express Post only.
While we take great care in packaging chocolate products appropriately, we cannot be held responsible for any heat-related damage or melting that may occur during transit, particularly during warmer weather conditions or delays beyond our control.
We recommend ensuring someone is available to receive the parcel promptly upon delivery.

Tracking
Once your order has been dispatched, you will receive a confirmation email and/or text message containing your Australia Post tracking number so you can monitor your delivery.

Delivery Delays
Delivery timeframes are estimates only and may be affected by factors outside our control, including Australia Post delays, weather events, peak periods, or regional limitations.

We are not responsible for delays caused by Australia Post once an order has been dispatched.

Lost or Missing Parcels
If your parcel is significantly delayed or appears lost in transit, please contact us so we can assist you in lodging an investigation with Australia Post.
We are not liable for parcels confirmed as delivered to the correct address provided at checkout.

Incorrect Address
Customers are responsible for ensuring all shipping details are correct at the time of purchase. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Returns

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement, refund, or repair for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind
We do not offer refunds or returns for change of mind.

Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. We will assess the issue in accordance with Australian Consumer Law and, where appropriate, offer a replacement, refund, or store credit.

Contact
Please contact us with your order details if you have any issues with your purchase.