Cancellation and rescheduling policy

Guests are welcome to reschedule their tour up to 24 hours prior to the original scheduled tour time. A new confirmation email will be sent to confirm any changes.

Guests are welcome to cancel their tour up to 24 hours prior to the scheduled tour time and will receive a full refund of the amount paid. Refunds will be processed via the same payment method used for the original booking.

For cancellations received within 24 hours of the scheduled tour time, 50% of the amount paid will be retained to help cover pre-arranged catering and staffing costs.

In the event of a no-show, no refund will be provided. Where a guest is unable to attend their booked tour due to their own error, mistake or omission, the booking will be treated as a no-show.

The Truffle Farm agrees, in good faith, to hold places for guests through the booking process. Guests who are unable to attend are asked to provide notice as soon as possible so there is an opportunity to offer their place to other guests and manage pre-arranged catering and staffing commitments.

Minimum guest numbers

Some tours require a minimum number of guests to proceed. A booking confirmation confirms a guest's place on the tour; however, it does not necessarily mean that the minimum number of guests required for the tour to proceed has been reached.

If minimum guest numbers are not met, The Truffle Farm reserves the right to cancel or reschedule the tour. The timing of this decision may vary depending on the tour and booking circumstances. Affected guests will be provided with as much notice as reasonably possible.

Where available, guests will be offered the option to transfer their booking to another suitable tour or date. If an alternative is not suitable, guests will receive a full refund of the amount paid to The Truffle Farm for the cancelled tour.

As a small business, The Truffle Farm appreciates guests' understanding of these terms.

The Truffle Farm grows two varieties of black truffles, offering one of the longest truffle harvest seasons in Australia.

Summer black truffles are generally harvested from December to May, while winter black truffles are harvested from June to September.

October and November are between harvest seasons. During these months, The Truffle Farm offers a special Out-of-Season experience, where guests can still meet the truffle dogs and learn how truffles are found.

As truffles are a natural seasonal product, harvest dates and availability vary each year.

For more information, please read Truffle Expectations.

A little preparation will help guests enjoy their truffle experience in comfort, whatever the Tasmanian weather brings!

Truffle tours are an all-weather experience, taking place outdoors in sunshine, rain and everything in between.

Comfortable clothing and flat, closed-in shoes that are suitable for walking through the truffle plantation are recommended.

For biosecurity reasons, guests will be asked to wear disposable shoe coverings over their own shoes while in the truffle plantation. These fit best over closed-in shoes.

Warm layers and a waterproof jacket are a good idea during cooler months, while a hat and sunscreen are recommended for warmer days.

The sheltered tour shed offers protection from wind and rain, with heaters during cooler weather. Large umbrellas are also available if needed.

Children are welcome on tour, and families can enjoy the experience together. Children aged 4 to 12 years pay the child price. Guests aged 13 years and over are considered adults and pay the adult price. Children aged 3 years and under are free of charge. No meal or food is provided for children aged 3 years and under, but they are welcome to share food from an accompanying adult’s meal.

Guests should include all children in their booking, including babies and children aged 3 years and under. The total number of guests on each tour helps us plan for everyone’s comfort and ensure there is plenty of space to move comfortably.

Our highly trained and friendly truffle dogs are an important part of the tour, and children are welcome to enjoy the experience with them. Parents and accompanying adults are asked to help children remain settled and comfortable throughout the tour. The experience includes storytelling and time with the truffle dogs, and children are welcome to enjoy both. If a child becomes restless or unsettled, parents and accompanying adults are asked to manage this so the experience remains enjoyable for everyone in the group.

When truffle hunting, each booking party will be offered the opportunity to dig up a truffle. Adults with children will be invited to share this experience together. If time permits and truffles are plentiful, additional digging opportunities may be available. You can read more about what to expect on your truffle hunt here.

For safety and biosecurity reasons, children must remain with a parent or accompanying adult at all times and cannot roam freely in the plantation.

For young children, a baby carrier or pack is recommended. Prams can be used in the Tour Shed but cannot be taken into the plantation because of biosecurity risks.

Truffle hunting is a gentle outdoor activity and does not require a high level of fitness.

Guests should be comfortable walking approximately 300 metres through the truffle plantation, which has generally level ground with some uneven surfaces, grass and compacted dirt.

The experience moves at a relaxed pace, with opportunities to stop along the way.

Guests with limited mobility or accessibility requirements are encouraged to contact The Truffle Farm before booking so their individual needs can be discussed.

The Truffle Farm’s friendly truffle dogs are a vital and essential part of both the farm operation and the tour experience.

The truffle dogs are specially trained working dogs and are very accustomed to being around visitors. They roam freely off-lead during tours and, while they may be excited to greet guests on arrival, they then settle and rest peacefully around the tour shed before and after the hunting component of the experience.

As the truffle dogs form an integral part of the experience and cannot be removed from standard tours, guests are asked to ensure that they, and anyone travelling with them are comfortable being around friendly, off-lead working dogs before booking.

For guests who may be less comfortable around dogs, a private tour may allow the experience to be customised to reduce interaction with the dogs. A truffle dog will still be required for the hunting component of the experience, however arrangements can be discussed with the team prior to booking.

As The Truffle Farm is a working farm with trained truffle dogs, visiting pets are not permitted on tours or in the truffle plantation. This helps protect the biosecurity of the plantation, the wellbeing of the working dogs, the farm environment and the visitor experience.

Guests travelling with an assistance dog are asked to contact The Truffle Farm prior to booking so the team can discuss their individual requirements and any necessary arrangements for their visit.

Visitors travelling with dogs are still very welcome to visit the Farmgate Shop surrounds, where dogs are welcome on lead. Visitors are asked to keep their dogs under their control, clean up after them and be considerate of other visitors who may not be comfortable around dogs.

Truffles are a natural, seasonal product, so the number found during each hunt can vary. While every effort is made to provide an enjoyable and rewarding experience, finding truffles cannot be guaranteed.

On public scheduled tours, The Truffle Farm aims to give at least one guest from each booking party the opportunity to dig up (harvest) a truffle. However, this depends on seasonal conditions and cannot be guaranteed.

When time allows and truffles are plentiful, additional guests may also have the opportunity to harvest a truffle.

Guests are encouraged to keep this in mind when booking and planning their visit.

For more information, please read Truffle Hunting and Seasonal Availability.

Visitors are welcome to visit the Farmgate Shop, located on farm at 844 Mole Creek Road, Deloraine.

Open daily from 10:00am to 3:00pm (until 31 October) and 10:00am to 4:00pm (from 1 November).

Entry is free and bookings are not required.

Visitors can learn about the truffles grown on the farm, sample and purchase gourmet truffle products, purchase fresh truffles when in season, and fresh farm eggs, laid daily by some of the most pampered hens in Deloraine!

Visitors can also enjoy decadent fresh truffle ice cream, Belgian truffle chocolate and freshly baked truffle croissants.

The croissants are especially popular and often sell out, so early visits are recommended. Planning ahead? Enquiries for advance croissant orders are welcome, subject to availability and confirmation.

Doug the Big Dog (a 2.5m statue of Doug the Truffle Dog) loves pats and photos, and children can enjoy a free treasure hunt game in the gardens.

The lovely gardens are a great place to relax, with visitor bathrooms and ample parking for cars, caravans and motorhomes.

Please note: The Farmgate Shop does not operate as a café or offer an à la carte menu. Meals such as the signature truffle pizza and truffle toasties are catered exclusively for guests booked on the relevant tour experience and cannot be purchased separately.

The Farmgate Shop is open year-round, including public holidays, except Christmas Day.

The Truffle Farm's public tour menus are 100% vegetarian.

Gluten-free, dairy-free, lactose-free and vegan options are available.

Every reasonable effort is made to accommodate dietary requirements and minimise the risk of cross-contamination; however, an allergen-free environment cannot be guaranteed.

Guests are asked to include any dietary requirements during the booking process so the catering team can prepare for their visit.

Refreshments include a selection of Tasmanian wines, beers and non-alcoholic beverages.

For further questions about menus or dietary options, please contact The Truffle Farm.

Please see our Accessibility Guide for more information.

We accept the Companion Card.