Here at the Truffle Farm, we work hard to accommodate all our guest’s requirements and try to be as flexible as possible. We understand that changes can happen last minute and we aim to be as fair as we can with regard to this.

Guests are welcome to reschedule their tour up to 24 hours prior to the original scheduled tour time. A new confirmation email will be sent to guests to advise of any updates.

Guests are welcome to cancel their tour up to 24 hours prior to the scheduled tour time; guests will receive a full refund of the booking costs in this circumstance, and refunds will be processed via the same method in which guests paid for the booking.

Unfortunately, should guests fail to provide cancellation notice to us within 24 hours prior to the scheduled tour time, guests will not be offered a full refund, and 50% of the booking fee will be kept as a payment to cover prearranged catering and staff costs.

In the event of a no-show, we regret that no refund will be offered to guests. We agree, in good faith, to hold places for our guests through the booking process. Should any guest fail to show up for a tour due to their error, mistake or omission, then no refund will be offered. We often have an active guest waitlist who would be happy to take your place should they be given the opportunity to do so. By not advising us, or communicating your intentions, you prevent us from offering your place to others and covering our pre-arranged catering and staff costs.

For extenuating circumstances, we may negotiate a refund within a shorter timeframe of notification.

In the event of circumstances outside our control eg: a severe weather event, we will make personal contact with all tour guests via mobile phone in the first instance, followed by text message, WhatsApp message and/or email, to notify guests of the change in their booking.

We will endeavour to provide guests with as much notice as possible regarding any such changes.

Should guests be unable to reschedule their plans to accommodate any alternative tour time offered by us, then guests will receive a full refund of their booking fee, along with our sincere apologies for any inconvenience and disappointment experienced.

Please note that it is your responsibility to ensure you check road weather alerts for your route to the farm. Weather in Tasmania also brings frosts, ice and snow, often at unusual times in the season. Please allow plenty of time for detours or roadworks that may delay your arrival.

We hope that all goes well for your planned tour and that you are able to experience ‘all things truffle’ here on farm with us.

From Anna and the Truffle Farm team!

*As a small business, we appreciate your understanding with these terms